UWE removed in-person IT support in favour of a chatbot tablet. This could significantly hinder students’ ability to resolve technical issues effectively. While chatbots can handle basic inquiries, they often struggle with complex or urgent problems that require human judgment, troubleshooting skills, and personalised assistance. Many students rely on in-person support for immediate help with software errors, hardware malfunctions, and network issues, especially during critical moments such as exams or assignment deadlines. Additionally, non-technical students or those with accessibility needs find it challenging to navigate chatbot interactions, leading to frustration and delays in resolving their issues. Face-to-face support fosters a more efficient and empathetic problem-solving environment, ensuring that students receive the assistance they need without unnecessary barriers.